Return & Refund Policy
At Grab 5g Deal Hurry, we strive to ensure you have a smooth, satisfying shopping experience. If your purchase does not meet your expectations, our Return & Refund Policy is here to help.
1. Eligibility for Returns
You may request a return if:
- You received a damaged or defective product
- You received an incorrect item
- The product is missing parts or accessories
- The item does not match the description mentioned on our website
To be eligible, items must be unused, in their original packaging, and reported within our return time window.
2. Return Time Window
Customers can request a return within 7 days from the date of delivery. After this period, we may not be able to process your request.
3. Non-Returnable Items
Due to hygiene and safety reasons, certain products cannot be returned. These may include:
- Personal care products
- Opened beauty or cosmetic items
- Wearable items that show signs of use
- Customized, made-to-order, or clearance items
4. How to Request a Return
To initiate a return, please follow these steps:
- Contact our support team with your order ID
- Share images or videos of the damaged/incorrect item (if applicable)
- Wait for our approval and return instructions
- Pack the item securely for pickup
5. Refund Policy
Once your return is approved and the product is received by our team, refunds will be issued to your original payment method. Refund processing may take 5–7 business days, depending on your bank or payment provider.
6. Replacement Option
If preferred, customers may choose a product replacement instead of a refund. Replacement orders are processed immediately after approval.
7. Order Cancellation
Orders can only be cancelled before they are shipped. Once shipped, cancellation is no longer possible, but you may request a return after delivery.
8. Customer Responsibility
Items damaged due to misuse, mishandling, or accidents caused by the customer will not be eligible for returns or refunds.
9. Contact Us
For return or refund-related queries, our support team is here to assist you.
Email: support@grab5gdealhurry.com
Phone: +91 00000 00000
Location: India